Responsible gambling

We want you to enjoy your time with us. Gambling should be fun, controlled and within your means. If you ever feel your play is becoming stressful, costly, or taking over other parts of your life, there are practical steps you can take right away to protect your wellbeing and your finances.

Warning Signs of Problem Gambling

Noticeable changes can be early signals that gambling is starting to cause harm. Watch for patterns such as:

Spending more time or money than you intended, or chasing losses.
Feeling restless, anxious, or irritable when not gambling.
Using gambling to escape problems, sadness or stress.
Borrowing money, selling possessions or neglecting bills to fund play.
Hiding gambling activity from family or friends.
Finding it hard to stop even when you want to.

Tools to Manage Your Play

We provide practical tools to help you play responsibly. Use them anytime to regain control:

Deposit limits — control how much you add to your account over daily, weekly or monthly periods.
Loss limits — cap the total amount you can lose in a set timeframe.
Wager limits — restrict the size of individual bets or spins.
Session limits and reality checks — set maximum session lengths and receive reminders to take breaks.
Temporary time-outs — short breaks from your account if you need immediate distance.
Self-exclusion — longer-term blocks when you need an extended break or want to stop permanently.

To use these tools, check your account settings or contact our support team through live chat or email. If you need help choosing limits, our team can talk you through the options without judgment.

How to Set Effective Limits

Setting limits works best when it is realistic and tailored to your situation. Practical tips:

Decide on a budget before you start and stick to it — treat gambling as entertainment, not income.
Separate gambling funds from essential bills and savings.
Choose limits you can maintain long term; very tight limits can be easier to uphold than frequent changes.
Reduce or remove stored payment methods used for gambling and avoid saving card details.
Tell someone you trust about your decision so they can offer encouragement and accountability.

Self-Exclusion and Cooling-Off Periods

If you need a stronger step, self-exclusion and cooling-off are effective. Typical features you can expect:

Cooling-off: a short, temporary break you can request if you want immediate time away.
Self-exclusion: a longer-term block from playing that can last weeks, months or be permanent.
While excluded, you will not be able to access your account. Reinstatement after self-exclusion usually requires a formal request and may include identity checks.
We treat self-exclusion requests sensitively and will support you through the process.

Contact support to arrange a cooling-off period or self-exclusion. If you’re unsure which option is best, our team can help explain the likely effects and timelines.

When and How to Seek Help

Seeking help is a sign of strength. If gambling is affecting your life, consider these steps:

Call a helpline or speak with a trained counsellor for confidential support.
Talk to a trusted friend or family member about how you’re feeling and ask for practical support.
See your doctor or a mental health professional for advice and referral options.
Consider financial counselling to protect your finances and plan next steps.

If you are in Australia and need immediate non-judgmental support, the National Gambling Helpline is available on 1800 858 858. If you are at immediate risk, contact your local emergency services right away.

Support for Family and Friends

If someone you care about is struggling with gambling, there are constructive ways you can help:

Approach the conversation with compassion — avoid blame or confrontation.
Listen and encourage them to seek professional support or to use self-exclusion tools.
Help them set practical financial safeguards, such as removing saved payment methods or asking banks to block gambling transactions.
Look after your own wellbeing — supporting someone else can be stressful, so seek help for yourself when needed.

Practical Account Safeguards

Simple account and banking measures can reduce harm and impulsive choices:

Remove saved card details and avoid storing payment methods on gambling sites.
Use banking tools to block gambling transactions or to set spending limits at source.
Consider asking your bank to issue a separate card that does not permit gambling payments.
Keep records of any support interactions and limits you set so you can review progress over time.

Our Commitment to Responsible Gambling

We are committed to supporting safe play. That means:

Providing easy-to-use tools to manage play and financial exposure.
Treating every request for help with respect, confidentiality and without judgment.
Training our team to respond compassionately and to provide clear information about options.
Continuing to improve our player protection measures and making help accessible whenever you need it.

If you want help setting limits, choosing a self-exclusion option, or finding local support services, contact our support team. We are here to help you make safe choices and to support you every step of the way.